SceneWish Privacy Policy

Who we are and what this covers

SceneWish is operated by 扬帆AI中国有限公司 ("SceneWish", "we", "us"). This policy covers the SceneWish website, accounts, video creation tools and support. Contact support@scenewish.com for privacy questions. See our Terms of Service for service rules.

Information we handle

• Accounts and sign-in: name, email, profile image, authentication records and session information. If you use an available third-party sign-in option, we receive the profile information needed for that sign-in.
• Creative inputs and results: prompts, uploaded images, reference videos and audio, selected models and settings, generated videos, task status and error information. Library titles, favorites and archive choices are stored with your account.
• Billing and credits: order identifiers, purchased products, payment status, subscription periods, payment-provider references and credit grants, spending and returns. Payment processors handle payment credentials; SceneWish does not store full card numbers.
• Support: messages, attachments and account or order details you provide in emails or support tickets.
• Technical and activity information: IP addresses, browser and session information, sign-in activity and request records used to operate and protect the service. If configured, analytics and support tools also process browsing or chat activity.
• Browser storage: cookies and local or session storage for sign-in, language, interface preferences, referral attribution, guest credit identity and creator drafts. Our Cookie Policy explains these uses.

Why we use this information

We use this information to authenticate you, process uploads and generations, save and serve your results, maintain your library, fulfill payments and credit balances, manage subscriptions, respond to support, investigate faults and prevent abuse. Configured analytics may help us understand website use. Transaction and security records also support dispute handling and applicable legal obligations.

Where data protection law requires a legal basis, the basis depends on the purpose: performing the service you request, complying with legal obligations, legitimate operational and security interests where permitted, or consent where required. Providing a privacy notice does not replace consent where consent is required.

How AI providers process your inputs

Submitting a generation sends your prompt, selected settings and necessary media to API Mart and the model-provider services used for that request. This can include uploaded images, video or audio references, or a provider reference to an earlier creation you own when you extend or refine it. Inputs may contain personal information, including faces and voices; submit them only when you have the necessary permission.

Uploaded media and saved results use account-owner access controls in SceneWish. For video and audio references, the service gives the provider a task-specific access link that expires after one hour. Link expiry limits access through that link; it does not mean that our stored file or a copy already received by a provider has been deleted.

Provider processing and retention are subject to the provider's practices. We do not promise that every model provider immediately deletes inputs, never uses them for training, or processes them in your country. Contact us before submitting material that requires a particular processing location or contractual restriction. Do not upload passwords, payment credentials or confidential documents into creative prompts or media.

Service providers and other disclosures

We do not sell your personal information. Necessary information may be handled by hosting, database and media-storage providers, AI processors, authentication providers, payment processors, email delivery services, and configured analytics or support-chat services. We may disclose information where required by law, to investigate fraud or security incidents, or to protect users and the service. If operation of the service is transferred, information may be transferred with it subject to applicable safeguards and notice obligations.

Your private creations are not a public gallery submission. Public examples on the website are separate from your account library. Sharing or publishing a download yourself puts that copy under the rules of the destination platform.

Storage and retention

Uploaded media and completed videos are stored for your account's creation, playback and download features. Task, billing and credit records also support fulfillment, reconciliation, abuse prevention and disputes. SceneWish does not currently offer an automatic deletion period of a fixed number of days for account media, and storage should not be treated as a permanent backup. Download important results.

Archiving is not deletion. It changes which library collection displays an item; it does not remove its file, generation record or billing history. Contact us to request deletion or account closure. We may retain records required for legal, accounting, security or dispute purposes. Provider copies and records are handled under their own retention rules; deleting a SceneWish record does not by itself confirm deletion at every provider.

International processing and security

Service providers may process information outside your country. Applicable transfer requirements and safeguards depend on the data and providers involved. For a transfer or processor question, contact us with the feature and model concerned.

We use encrypted connections and access controls for private account media. No system is completely secure. Protect your login details and avoid sharing account or private media access links. Report suspected unauthorized access to support@scenewish.com.

Your choices and privacy requests

You can update supported profile fields in account settings, download available results from My Assets, and manage browser storage through your browser. For access, correction, an export beyond available downloads, deletion, account closure or other rights available under applicable law, email support@scenewish.com or open an account support ticket.

We may verify account ownership before disclosing or changing personal data. Explain the information or account concerned; do not send passwords or full card details. Rights may be subject to legal exceptions. If applicable law allows, you may also raise a concern with your local data protection authority.

Children and sensitive information

The service is not directed at children who cannot lawfully use it or enter into the relevant agreement. If you believe a child has provided personal data without appropriate authorization, contact us. Never submit sexual or exploitative material involving minors, or use another person's face or voice without sufficient rights. Our Acceptable Use Policy describes content restrictions.

Policy updates and contact

The date above identifies this version. Material changes will be communicated where required through the website or other appropriate channels. For questions about this policy or your data, contact 扬帆AI中国有限公司 at support@scenewish.com.