Contact SceneWish

Contact and operator

SceneWish is operated by 扬帆AI中国有限公司.

Email support@scenewish.com for support, privacy questions, refund requests, content reports or product feedback. You can email without signing in. If you have access to your account, you can also open a support ticket and follow the conversation there.

Video generation or download problems

Include the task ID, the model or template used, what went wrong, and the error message shown. If helpful, attach a screenshot with private information removed. State whether the task is pending, failed or completed. Do not create additional generations solely to reproduce a billing problem.

For preparation and download steps, see the User Guide. For a confirmed failed task whose credits have not returned, also check Credits.

Payments, subscriptions and refunds

Include your account email, order number, purchase date, payment method and a description of the issue. Order records are in Payments. Manage recurring cancellation in Billing, and check the confirmation and effective date.

A support request is not confirmation of an approved refund or canceled renewal. See the Refund Policy for the review process and the difference between payment refunds and task-credit returns.

Privacy and account access

For access, correction, export, deletion or account closure, describe the account and information concerned. We may need to verify ownership before disclosing data or changing the account. If you cannot sign in, email from the address associated with the account where possible and explain the access problem.

Archiving an item does not delete it. Our Privacy Policy explains storage, third-party processing and requests beyond the controls currently available in the account.

Content reports and product feedback

For a rights or safety report, include the relevant SceneWish URL or task ID, the concern and the basis of your rights claim where applicable. Do not forward illegal material or someone else's private files unnecessarily. See the Acceptable Use Policy.

For a template suggestion or product feedback, describe the effect or operation you want and provide a public reference link if you have one. Suggestions are not a promise that a feature is available or will be added.

Keep sensitive information out of messages

Never send passwords, login codes, API credentials or full card details. Send only the media or information needed to investigate your request, and remove unrelated personal data from screenshots. We will use the support information as described in our Privacy Policy.